Metropolitan Thames Valley, the new partnership, has its sights set on being a catalyst for change and is already proving a game-changer in the affordable housing sector. Set to deliver 2,000 homes this year (80% to be affordable), MTV is helping to make homeownership possible for thousands more first time buyers. With housing at the centre of many of society’s challenges, MTV is thinking big with a bold range of initiatives to improve things for its customers and communities. These include pioneering partnerships with housebuilders and the NHS, the appointment of a new Customer Insight Director focused on empowering customers and establishing a resident’s consultation panel. MTV also recognises that while innovation and commercial focus are essential, it must retain the social angle. As such, MTV was the UK’s first HA to go through the new tenant’s ballot process in 2018. MTV is embracing technology to make the customer journey seamless, but also recognises that nothing beats speaking to a human, and tailors its service to each individual customer, targeting each in the most meaningful way.
This award will go to an organisation that has shown innovation in the way they design, build and market their properties as well as offering a variety of services which can help first time buyers on to the property ladder.