Customer service is paramount to Jim Munson, who most people will know from his time at Metropolitan Housing where Jim spent over 16 years in Marketing & Customer Care. During his time there he was given full responsibility for customer service as well as the homeownership sales and marketing team, which went on to achieve 100% satisfaction ratings on aspects of service and also won a sector customer service award, twice! Further career highlights include supporting the delivery of a sales surplus of c. £15m-£20m annually through effective lead generation, the production of successful new business tenders, writing, editing and producing winning award submissions, TV appearances and ministerial site visits. A well-known figure in the industry, Jim is often found leading industry discussions with his peers at LHOG and the National Housing Federation practitioner group and is heavily involved in the annual Shared Ownership Week campaign.
This brand new award for 2018 will recognise the outstanding contribution made by one individual to the first time buyer market. This award will celebrate the work of an individual who through their innovative approach to the market has helped first time buyers overcome the usual challenges faced in this sector.
This award will be judged by the judges only.